Data platforms, business intelligence, CRM rollouts and right-sized AI adoption — written up the way I'd want to read them: the problem, the approach, what shipped, and what it actually changed. No vendor gloss, no vanity metrics.
The workforce is already using AI on personal and business accounts. Rather than a policy written in the dark, we ran an anonymous workforce survey — and handed the build to an AI agent that designed and configured it through a browser in about fifteen minutes.
A group of 1,400–1,800 sites taking till and app sales, running on disconnected systems and load-bearing spreadsheets — joined up into one governed warehouse (finance, CRM, sales and more), so AI finally had trustworthy data to stand on.
"Charles" — named after Charles Babbage — is my first virtual hire: he runs my Jira backlog, drafts meeting notes and books meetings. When the email and Teams connectors turned out read-only, a Power Automate, OneNote and SharePoint bridge did the sending. No engineers required.
Happy to talk through any of this in more detail, or answer a question about the work — drop me a line at ai.sustained.ops@gmail.com.